WhatsApp for Business Automation
Connect with customers where they already are. Automate replies with AI chatbots, send bulk messages, take orders on WhatsApp. 98% open rate. Marketing, customer service, M-Pesa payments. No tech skills needed - we set up everything.
Your Customers Are on WhatsApp. Are You?
2+ billion users globally, 15+ million in Kenya. 98% open rate. 45-60% response rate. The channel customers actually want to use.
Slow Customer Service
Email tickets pile up. Phone lines overwhelm your team. Customers wait hours for simple answers. 70% abandon before resolution. You need 24/7 automated support.
Low Marketing Engagement
Email open rates 20%. SMS ignored. Social media posts lost in feeds. Your marketing budget wasted on channels customers don't use. WhatsApp: 98% open rate.
Disconnected Systems
Customers on WhatsApp, your team on email/CRM. Switching between platforms wastes time. Context lost. Messages missed. You need unified communication.
See WhatsApp Automation in Action
Try our own WhatsApp bot right now. Chat with it, ask questions about our services, see how instant replies work. This is what we'll build for your business.
Try Our Demo BotChat with our bot on +254 735 912 912 • Available 24/7
What You Can Do with WhatsApp Business
From automated replies to bulk campaigns - everything you need to connect with customers.
Smart Auto-Replies & Chatbots
Never miss a customer message. Our chatbots answer questions, help customers find products, book appointments, and handle orders - automatically, 24/7.
- Instant replies to common questions
- Trained on your business info
- Hands off to your team when needed
- Works in English and Swahili
Send Messages to Thousands
Announce new products, send special offers, remind customers about their carts. 98% of people read WhatsApp messages vs 20% for email.
- Template-based messaging (Meta approved)
- Personalization with customer data
- Campaign scheduling and automation
- Rich media (images, videos, buttons)
Transactional Notifications
Automated alerts for orders, payments, deliveries, appointments. Real-time triggers from your systems. More engaging than SMS or email.
- M-Pesa payment confirmations
- Order & delivery tracking
- Appointment reminders
- Account alerts & OTP delivery
Conversational Commerce
Sell directly on WhatsApp. Product catalogs, interactive menus, checkout flows. Turn conversations into sales without leaving the chat.
- Product catalog integration
- Interactive product selection
- Order placement & payment
- Real-time inventory updates
Team Collaboration & Inbox
Unified inbox for your team. Multiple agents, conversation assignment, internal notes. Manage all customer conversations from one dashboard.
- Multi-agent access (unlimited)
- Conversation routing & assignment
- Canned responses & templates
- Performance analytics per agent
CRM & System Integration
Connect WhatsApp to your existing tools. Salesforce, HubSpot, Shopify, custom ERPs. Bi-directional data sync, automated workflows.
- CRM integration (Salesforce, Zoho, etc)
- E-commerce platform sync
- Payment gateway connection
- Custom API development
Transparent Pricing for WhatsApp Business API
Start with FREE customer conversations. Only pay for outbound marketing & transactional messages. No hidden fees.
One-Time Setup Fee
Get started in 2-3 weeks
Based on complexity and integrations
Includes:
- Meta Business Account setup & verification
- Phone number registration & WhatsApp Business Profile
- AI chatbot development & training on your business data
- Message template creation & Meta approval submission
- CRM/system integration (basic integrations included)
- Team training & documentation delivery
- Testing, soft launch & go-live support
Note: Complex enterprise integrations (custom ERPs, multi-system sync, advanced workflows) may require additional development fees quoted separately.
Pay-Per-Message Pricing
No monthly subscription fees
Customer Service Conversations
When customers reply to your messages within 24 hours. Customer support, inquiries, chatbot conversations, order questions, general assistance.
Utility Messages (Transactional)
Order confirmations, M-Pesa receipts, delivery tracking, appointment reminders, OTP delivery, account alerts.
Marketing Messages
Promotional campaigns, product launches, special offers, abandoned cart recovery. Volume discounts available.
Volume Discounts: Enterprise customers sending 50,000+ messages/month qualify for significant discounts. Contact us for custom pricing.
Billing: Monthly billing based on actual usage. Real-time usage dashboard provided.
Compare: WhatsApp vs Traditional Channels
| Channel | Cost per Message | Open Rate | Response Rate | Rich Media |
|---|---|---|---|---|
| WhatsApp API | KES 3-15 | 98% | 45-60% | |
| SMS | KES 0.80-2 | 25-30% | 6-8% | No |
| Email Marketing | KES 0.10-1 | 15-25% | 2-5% | |
| Phone Calls | KES 10-50 | 40-50% | 30-40% | No |
While WhatsApp has higher per-message costs, the 98% open rate and 45-60% response rate deliver significantly better ROI than traditional channels.
Example: Monthly Cost Breakdown
Small Business
E-commerce with 500 orders/month
- •500 order confirmations @ KES 4 = KES 2,000
- •200 marketing messages @ KES 10 = KES 2,000
- •300 customer support chats = FREE (under 1,000)
~KES 4,000/month
Medium Business
Fintech with 2,000 transactions/month
- •2,000 M-Pesa alerts @ KES 4 = KES 8,000
- •1,000 loan reminders @ KES 5 = KES 5,000
- •1,500 support conversations @ KES 3 = KES 1,500 (500 free)
~KES 14,500/month
Enterprise
Retail chain with 10,000+ customers
- •5,000 order notifications @ KES 3 = KES 15,000
- •10,000 promotional campaigns @ KES 8 = KES 80,000
- •3,000 support chats @ KES 2 = KES 4,000 (1,000 free)
~KES 99,000/month (Volume discounts apply)
All examples exclude one-time setup fee. Actual costs vary based on message types and volume. Contact us for a custom quote based on your specific needs.
WhatsApp AI Agents with Custom Business Knowledge
Not generic chatbots. AI agents trained specifically on your business, products, policies, and customer needs.
Customer Support Agent
Handles FAQs, troubleshooting, account queries. Trained on your support documentation. Escalates complex issues to humans with full context.
- 24/7 instant responses
- Multi-language support
- Knowledge base integration
- Smart escalation
Sales & Lead Agent
Qualifies leads, provides product info, schedules demos. Integrates with your CRM to update lead scores and trigger sales workflows.
- Lead qualification
- Product recommendations
- Demo scheduling
- CRM sync
Order Management Agent
Processes orders, tracks shipments, handles returns. Connects to your inventory and fulfillment systems for real-time updates.
- Order placement
- Status tracking
- Return processing
- Inventory checks
Appointment Booking Agent
Books appointments, sends reminders, manages cancellations. Syncs with your calendar systems (Google, Outlook, custom).
- Real-time availability
- Automated reminders
- Rescheduling
- Calendar integration
Payment & Billing Agent
Sends payment reminders, processes payments, shares receipts. Integrates with M-Pesa, Stripe, and your accounting system.
- Payment processing
- Invoice generation
- Receipt delivery
- Payment tracking
Feedback & Survey Agent
Collects customer feedback, conducts surveys, analyzes sentiment. Automatic reporting and alerts for negative feedback.
- Survey delivery
- Response collection
- Sentiment analysis
- Reporting
Why Businesses Choose Us for WhatsApp
We handle everything - setup, training, support. You just chat with customers.
Official WhatsApp Partner
We're approved by WhatsApp (Meta). We handle all paperwork, approvals, and get you verified with the green checkmark.
Custom Chatbots for Your Business
We train chatbots on YOUR business - your products, prices, policies. So they answer like your staff would.
Connects to Your Systems
Link WhatsApp to your shop, accounting software, or booking system. Orders, payments sync automatically.
Local Expertise
Nairobi-based team understands Kenyan market. M-Pesa integration, Swahili support, local compliance, timezone-aware operations.
Advanced Analytics
Comprehensive reporting: message delivery, response rates, chatbot performance, ROI tracking, customer sentiment analysis.
Ongoing Support
24/7 technical support, monthly optimization, chatbot retraining, template management, compliance monitoring, scaling assistance.
WhatsApp API Use Cases by Industry
Every industry benefits from WhatsApp automation - here's how.
E-commerce & Retail
- Order confirmations & tracking
- Abandoned cart recovery
- Product recommendations
- Customer support chat
- Promotional campaigns
- Return & refund processing
Fintech & Banking
- M-Pesa transaction alerts
- Loan application status
- Payment reminders
- Balance inquiries
- KYC document submission
- Fraud alerts
Healthcare & Medical
- Appointment booking
- Medication reminders
- Lab results delivery
- Telemedicine consultations
- Health tips campaigns
- Emergency notifications
Education & Training
- Exam timetable alerts
- Fee payment reminders
- Grade notifications
- Assignment submissions
- Parent-teacher communication
- Course enrollment
Real Estate & Property
- Property inquiry responses
- Viewing appointment booking
- Rent payment reminders
- Maintenance request handling
- New listing notifications
- Tenant communication
Hospitality & Tourism
- Booking confirmations
- Check-in reminders
- Guest services chat
- Special offers
- Feedback collection
- Concierge services
Logistics & Delivery
- Delivery tracking
- Driver location sharing
- Delivery confirmation
- Issue resolution
- Pickup scheduling
- Customer notifications
SaaS & Technology
- User onboarding
- Feature announcements
- Technical support
- Subscription reminders
- Downtime alerts
- Feedback surveys
Automotive & Dealerships
- Service appointment booking
- Maintenance reminders
- New vehicle inquiries
- Test drive scheduling
- Service status updates
- Promotional offers
WhatsApp API Implementation Process
From initial consultation to launch in 2-3 weeks. We handle everything.
Setup & Verification
- Requirements analysis
- Meta Business Account setup
- Phone number registration
- Business verification
- Initial configuration
Development & Integration
- Chatbot development
- AI training on your data
- CRM/system integration
- Message template creation
- Template approval submission
Testing & Training
- End-to-end testing
- Team training sessions
- Documentation delivery
- Soft launch preparation
- Performance monitoring setup
Launch & Optimize
- Full production launch
- Performance monitoring
- Chatbot optimization
- Monthly reviews
- Continuous improvement
WhatsApp Business API Frequently Asked Questions
Everything you need to know about WhatsApp API integration, chatbots, pricing, and implementation.
Complete Your Communication Strategy
Combine WhatsApp API with these complementary services for maximum impact.
Bulk SMS Services
Reach customers without smartphones. Combine WhatsApp with SMS for complete coverage. OTP delivery, critical alerts, backup channel.
Learn MoreAI Automation
Advanced AI/ML solutions beyond WhatsApp. Process automation, predictive analytics, intelligent workflows across your business.
Learn MoreCustom Software Development
Build custom applications with integrated WhatsApp capabilities. CRMs, booking systems, e-commerce platforms with native WhatsApp support.
Learn MoreNoria Signal Platform
Connect With Your Audience at Scale
Noria Signal is our core AI-powered customer engagement platform that allows businesses to connect with their audiences at scale. It provides a single, orchestrated workspace to launch and manage multi-channel campaigns across SMS, WhatsApp, and email, enabling personalized and effective communication.
Ready to Connect with Customers on WhatsApp?
Join hundreds of Kenyan businesses using WhatsApp for customer service, marketing, and sales. 98% message open rate. Ready in 2-3 weeks.